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How to Send Windows Crash Logs

When troubleshooting a problem with our Member Experience Team, you may be asked to send in your Windows crash logs. Since this isn't something most Windows users do every day, we've put together a handy guide!

If your issue occurred sometime within the past 24 hours, click here to download a file we'll need later.

If your issue occurred more than a day ago, but within the past week, click here to download a file we'll need later.

Next, click on the magnifying glass. You may see a white box or a circle here instead - whatever you see there, you should see a search box pop up if you click on it. Once you've found your search box, begin typing "Event Viewer."

 

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Next, click on "Event Viewer" in the listed search results.

 

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When that opens up, click on Import Custom View... in the right-hand pane.

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Then navigate to your Downloads folder, select the file we downloaded earlier and click Open.

 

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Click OK.

 

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In the right-hand pane, click Save All Events in Custom View As...

 

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Navigate to a folder that's easy to find - for this example, we used the Downloads folder. Name the file, and then click Save.

 

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Select Display information for these languages: and then click OK.

 

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And that's it! Simply attach the file you just saved to your next response to our Member Experience Agent, and we'll take it from there!

 

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