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Running FAQ

Will Zwift control my treadmill?
No. Zwift does not control the incline or the speed of your treadmill. You can manually change your incline and your speed at your discretion.

How do workouts work?
As you go through intervals in Zwift, you’ll see suggested paces and will need to adjust your treadmill speed accordingly.

Can I create my own run workout?
Currently, you cannot create your own workout in-game. However, if you have TrainingPeaks connected to your Zwift account then your workouts will appear in Zwift. They’ll show up in your workout selection screen. Just make sure your workout is set to the same day you are running on Zwift.

How do I enter my pace?  
If you want to manually edit your pace, you can go to your User Profile in game, and edit your 1mile, 5k, 10k, half marathon, and marathon times.

What if I don’t know my pace?
Start running on Zwift, and Zwift will find your pace and store it in your profile.

What does ADD A TARGET do?
Click on this and you can choose to add a target goal for your current run. There are pre-selected targets, but you can also create your own.

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My running speed doesn't match my treadmill speed.

If you notice your speed is not matching your treadmill speed, we suggest calibrating the footpod. You can do this on your device’s app, but be sure to fully exit out of the app before getting on Zwift.

For the Milestone footpod, we recommend calibrating on Milestone’s app.

 

Why are my calories on my Zwift dashboard not matching the calories on my Strava reports?

The calories reported on Zwift are calculations based on a specific algorithm. Strava and other fitness apps will calculate this with their own algorithms.

 

Why can't Zwift find my Stryd on the pairing screen?

Ensure that you do not have your Stryd paired to any other devices or apps. Signals can be hijacked away from Zwift. If you're still not seeing the Stryd, start running to activate and wake up the sensor. 

 

I’m having trouble connecting my Under Armour Record Equipped shoes. What should I do?

  • Make sure your shoe's firmware is up to date. You can check this by downloading Under Armour’s MapMyRun app and updating there.
  • Make sure to fully exit out of UA’s MapMyRun app. If MapMyRun app is backgrounded, it will continue to try connecting to your shoes.

If you're still having trouble connecting your shoes, try these Bluetooth troubleshooting steps.

 

If you have any other questions, submit a ticket, and our Member Experience Team will help!

 

 

 

 

 

 

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