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Password Help

How do I reset my password?

There's two different ways to reset your password: through your Zwift dashboard and through the Zwift Mobile Link app. 

Resetting your password on the dashboard:

  1. Go to support.zwift.com.
  2. Click on "Sign In" in the upper right-hand corner. This will take you to our Log In page. 
  3. Underneath the username and password fields will be a 'Forgot Password?' link.
  4. Enter the same email address that you used to sign up with, and you should receive a password reset email (be sure to check your Spam folder).
  5. Follow the instructions in the email to reset your password.

Resetting your password in the mobile app:

  1. Open the Zwift Mobile Link app on your mobile device.
  2. Below the login field, tap the "Forgot Your Password" link.
  3. Enter the email address you used to sign up with, tap the Reset button, and you should receive a password reset email (be sure to check your Spam folder).
  4. Follow the instructions in the email to reset your password.

If you receive an "Invalid Username or Password" error message when trying to reset your password, it's likely that you haven't created your account yet! 

When you first download, install, and run Zwift on your computer, it will have you create an account, which includes creating a password. This account will allow you to log into the game, Zwift Link Mobile app, your dashboard, and our support hub. 

How do I create an account?

1. Go to Zwift.com and click the Free Trial button. You'll be redirected to our download page.

2. Make sure that the correct OS for your computer is selected, then click the Download Now button.

3. After the Setup file downloads, run it and progress through the prompts to install Zwift on your computer. Zwift will automatically start the Launcher as this completes.

4. As the update is finishing, you'll be presented with the Login screen. Below the Password field, you'll see a "Create New Account" button.

5. Fill out the information fields to create your account.

 

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