We want Zwift to be open to everyone - regardless of age - and we want to protect children's privacy and safety online.
In compliance with the Children's Online Privacy Protection Act (COPPA), we require written guardian consent for children under 13 years old to use Zwift. If your child registers for Zwift, or you register on their behalf, we'll need you to start the account creation process and submit a Support Request granting consent.
Start the Account Creation Process
Note: You have to start the account creation process on PC or Mac through the Zwift program. You currently can't do this through iOS, tvOS, or the web portal.
- Complete steps 1 and 2 of our How to Start Riding in Zwift article on a PC or Mac.
- Once you complete those steps, you will receive a notification that you need to contact us.
- Submit a support request following the instructions below.
How to Submit a Support Request
Choose 'Guardian Consent' in the drop-down menu and cut and paste the following with the relevant information substituted into the "[ ]":
"We, [GUARDIANS' NAMES], parents of [CHILD'S NAME], age [CHILD'S AGE] born on [CHILD'S BIRTHDATE], acknowledge the Zwift Terms of Service including article 4, USE OF THE SERVICE BY MINORS, and hereby grant our consent for him/her to sign up and participate in the Zwift community."
[CHILD'S REGISTERED ZWIFT EMAIL]*"
*Please make sure to create an account for them before submitting this ticket - the account will be restricted, which is why you need to send in this consent form afterwards.*
Children Under 13 Ride Free
If you're a paying Zwift member in good standing, then your child can ride for FREE until they turn 13 as long as you remain a member. Just include your registered Zwift email in your request and we'll send you a promo code for your child.
Once we receive your request, we'll make sure we have all the data required and respond to the ticket confirming that your child is ready to complete their Zwift account setup.
As your child engages with the Zwift community, we encourage you to monitor your child's activity in Zwift and promote best Internet practices, as there are messaging features available. Some general tips and notes:
- Avoid including the child's age in their name.
- Messaging is disabled for all communications except from the group ride leader.
- You can make their Zwift profile private through the Mobile Link settings.
Thank you for helping to build a safe community!