We want Zwift to be open to everyone - regardless of age - and we want to protect children's privacy and safety online.
In compliance with the Children's Online Privacy Protection Act (COPPA) and GDPR, we require written guardian consent for children under 16 years old to use Zwift.
Submit a Support Request including COPPA consent
You can submit an email support request on your support page or directly through this link. Please make sure to submit the request from the guardian's email, not the child's as we are legally not able to respond to the child.
Choose 'Guardian Consent' in the drop-down menu and cut and paste the following with the relevant information substituted into the "[ ]":
"We, [GUARDIANS' NAMES], parents of [CHILD'S NAME], age [CHILD'S AGE] born on [CHILD'S BIRTHDATE], acknowledge the Zwift Terms of Service including article 4, USE OF THE SERVICE BY MINORS, and hereby grant our consent for him/her to sign up and participate in the Zwift community."
[EMAIL ADDRESS YOU WANT TO USE AS YOUR CHILD'S LOGIN]*
*This must be a unique email address different from your Zwift login email. You will be unable to create the account for your child. Once you submit the COPPA consent we will create the account for them and send a password reset to the email the child will use to login to Zwift.
Children Under 13 Ride Free
If you're a paying Zwift member in good standing, then your child can ride for FREE until they turn 13 as long as you remain a member.
Once we receive your request, we'll make sure we have all the data required and respond to the ticket confirming that your child is ready to complete their Zwift account setup.
As your child engages with the Zwift community, we encourage you to monitor your child's activity in Zwift and promote best Internet practices, as there are messaging features available. Some general tips and notes:
- Avoid including the child's age in their name.
- Messaging is disabled for all communications except from the group ride leader.
- You can make their Zwift profile private through the Zwift Companion app settings.
Thank you for helping to build a safe community!