We're currently working to fix an issue where Zwift for iOS will appear to close or crash on launch. This is only an issue when used on an older iOS device; reported devices include:
- iPhone 5S
- iPhone 6
- iPad Mini 2
- iPad Air
- iPhone 7+
- iPad Air 2
This issue is occurring due to Zwift being a memory intensive game and the older Apple hardware struggling to load it. If an app doesn't respond immediately, iOS will close it, which appears as a crash.
While there's not a solid workaround for this issue, there are a few tips that may let you continue Zwifting.
- Use a different device. As there is no 100% successful workaround, a different device is your best bet. See all the platforms Zwift supports.
- Force close all other apps on your iPhone. Read how on Apple's support site. These other apps can be taking up additional memory.
- Try, and try again. Since this is just a problem of the game taking too long to launch, repeatedly trying to launch the game can solve the problem.