If you're working our Member Experience Team, you may be asked to send us your log files. Their location varies depending on which platform you're using (PC/Mac/iOS):
Your log files will be located in your Documents\Zwift\Logs folder.
Your log files are located in your Documents/Zwift/Logs folder.
- On the title screen, tap the Zwift logo three times.
- The screen will change to show two columns, with your fit files on the left, and your log files on the right.
- Select the log files on the right and email them to yourself so you can attach them to your support ticket - OR - email them to firstname.lastname@example.org, and mention that you've done so in your support ticket.