If you're looking for instructions on how to pair via Bluetooth, see this article instead. This article is for users who have gone through those steps, but are still having trouble pairing.
There's a few different reasons you won't be able to pair your Bluetooth sensors in Zwift, and they're all fairly easy to eliminate.
The most common problem is that your Bluetooth device is directly paired with the device you're using, another device, or you have other software that is monopolizing the connection. Your device needs to be unpaired from all other devices and programs for Zwift to connect with it. See our pairing instructions for a step-by-step guide.
The next ones are less common:
- (Zwift Companion app only) Your mobile device with the app isn't paired with the game. See our article on troubleshooting ZC pairing.
- You have too many Bluetooth sensors paired already. We've seen a few situations where a mobile device/computer will have too many Bluetooth devices paired to it already, so when Zwift tries to add another, it won't pair (for example, the Apple TV can only accept simultaneous 3 Bluetooth connections). If you have any Bluetooth headphones, speakers, hearing aids, or any other devices paired, try turning them off.
- Check your battery saver, Bluetooth, and screen lock settings: Some devices will have power saving settings that preemptively turn off your Bluetooth connections to save battery. As this varies from device to device and OS to OS, you'll have to dig into your settings to check it.
A simple test to narrow down the issue is to make sure your mobile device/computer can see your Bluetooth sensors: turn on your device's Bluetooth setting and search for Bluetooth devices. You should be able to see your sensors. If you can't, there's an issue with the sensor, or it's paired with something else.
If you're still unable to pair your devices, let us know!