# Zwift Shop FAQ > Check out this FAQ for info on the following if you have questions about ordering equipment accessories or more from the Zwift Shop Source: https://support.zwift.com/en_us/zwift-shop-faq-HJMxj9OVB Last updated: 2026-08-30T18:59:59.647Z # Zwift Shop FAQ Check out this FAQ if you have questions about ordering equipment, accessories or more from the Zwift[Shop](https://us.zwift.com/collections/all). * [Ordering and Payments](#Ordering_and_Payments) * [Shipping](#Shipping) * [Returns](#Returns) * [Equipment Purchases](#Equipment_Purchases) ## Ordering and Payments What payment methods can I use? You can pay using supported payment methods available for your billing address and the item you're purchasing. Supported payment methods include: * Credit and debit cards (Visa®, Mastercard®, American Express®, Discover®, and JCB®) * PayPal * Affirm * Subject to eligibility. See lending terms at [affirm.com/disclosures](http://affirm.com/disclosures). * For more info on financing approval or terms, please contact Affirm directly. * Klarna * Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. [Ts&Cs](https://www.klarna.com/uk/terms-and-conditions/) and late fees apply. * For more info on financing approval or terms, please contact Klarna directly. * Truemed HSA/FSA * If you have an HSA/FSA account, you may qualify to use your HSA/FSA funds. Where is financing available? Financing is available in Austria, Belgium, Czechia, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, the United Kingdom, and the United States. Financing availability depends on the provider and eligibility requirements. Do you offer pre-sales or backorders? No. We don't currently offer pre-orders or accept backorders. If an item is out of stock, check back later for inventory updates. Can I add items to or cancel an order after it’s been placed? No. Once an order has been placed, it can't be changed or canceled. Eligible items may be returned after delivery. Can I try Zwift before becoming a member if I purchase from the Zwift Shop? Yes. You can try Zwift with a Free Trial. ## Shipping Which countries do you ship to? We currently ship to: * United States * United Kingdom * European Union countries EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Zwift Cog and Click Upgrade Kit is also available for shipping to the following additional countries: * Australia * Canada * Japan * South Korea Some Zwift equipment is also available through [Wahoo](http://www.wahoofitness.com/), which ships to additional countries. Do you ship to the Channel Islands (Jersey, Guernsey, Alderney, Sark, or Herm)? No, we don't currently ship to the Channel Islands. Do you ship to Switzerland or Norway? No, we don't currently ship to Switzerland or Norway. Do you ship to PO Boxes, US territories, or military bases? No. We don't currently ship to PO Boxes, US territories, or military bases. When will my order ship? Typical shipping times for orders placed Monday through Friday are: Region Processing Standard Shipping US 1–3 business days 3–5 business days UK 1–3 business days 3–5 business days EU 1–3 business days 3–5 business days Your order ships in multiple boxes. Each box has its own tracking number and may arrive separately. How much does shipping cost? Shipping costs vary by location. Exact shipping costs are shown in your cart before checkout. How can I track my order? You can track your order by signing in to your Zwift account at [zwift.com](https://us.zwift.com/account). Can I use a freight forwarder for my order? No. We don't work with freight forwarders and don't provide or sign additional export documentation. Do you provide export documents with orders? Orders include an order confirmation. You can download a shop invoice by singing into your account at [zwift.com/shop/account](http://zwift.com/shop/account). ## Returns What is the return policy for items purchased from the Zwift Shop? Most items can be returned within 30 days of receipt. Some items, including trainers and smart bikes, may have return shipping fees deducted from the refund depending on the product and region. How do I return an item? Most items purchased through the Zwift Shop can be returned through the self-service [return portal](https://zwift.reverselogix.io/portal/ZW/rma/en-US) for your region. If you're returning an item purchased in Australia, Canada, Japan, or South Korea [contact support](https://support.zwift.com/contact/contact-us-HJH8N4RNQ) for assistance. Is the original shipping fee refundable? No, original shipping fees aren't refundable. Will I have to pay return shipping ? It depends on the product type and region. Some equipment, including certain smart bikes, is subject to return shipping fees.   **US** **UK** **EU** **Apparel and Accessories** Free Free Free Smart and Wheel On Trainers (Including Wahoo) Free Free Free Third Party Smart Bikes $250 £200 €225 Zwift Bikes and Frames $40 £30 €40 Zwift Cog and Click Upgrade Kit Free Free Free Can I exchange an item? Exchanges aren't offered directly. To exchange an item, return the original item and place a new order. ## Equipment Purchases What counts as equipment? Equipment includes products such as Zwift Ride, Zwift Cog and Click Upgrade Kit, trainers, and compatible smart bikes sold through the Zwift Shop. Does equipment include a Zwift membership? No. Equipment purchases don't include a Zwift membership. What warranty is offered on equipment? Zwift equipment is covered by the [Zwift Limited Warranty and Return Policy](https://support.zwift.com/en_us/categories/warranties-S1iZdPceg). Warranty information for Wahoo products is available from [Wahoo](https://www.wahoofitness.com/returns-and-warranty). Can I purchase additional product protection? Yes. [Product Protection](https://support.zwift.com/en_us/extend-product-protection-rkk4Egs2xe) is available through Extend for eligible equipment purchased through the Zwift Shop. Can I purchase Zwift Ride through the UK Cycle to Work Scheme? No, Zwift Ride isn't eligible for purchase through the UK Cycle to Work Scheme. ## Related Articles * [Paying With HSA/FSA Funds Via TrueMed](https://support.zwift.com/en_us/paying-with-hsa-fsa-funds-via-truemed-BJEIeSWbJl) * [Free Trial FAQ](https://support.zwift.com/en_us/free-trial-faq-S1gAkG6PI) * [Viewing Your Shipping Costs](https://support.zwift.com/en_us/viewing-your-shipping-costs-rJ7cQWgve) * [Tracking an Order](https://support.zwift.com/en_us/tracking-an-order-HkcbAxGCm) * [Viewing a Shop Invoice](https://support.zwift.com/en_us/viewing-a-shop-invoice-S1bbeATMl) * [Returning an Item](https://support.zwift.com/en_us/returning-an-item-B1xaGfMRQ) * [Membership FAQ](https://support.zwift.com/en_us/membership-faq-S1UXLKKzT)