# Zwift Ride Connection Issues

> If your Zwift Ride isn't connecting to Zwift or virtual shifting isn't working, check the items below...

Source: https://support.zwift.com/en_us/zwift-ride-connection-issues-SJJ_bMz8R

Last updated: 2026-07-08T22:28:06.333Z

# Zwift Ride Connection Issues

If your Zwift Ride isn’t connecting to Zwift or virtual shifting isn’t working, check the items below.

## Confirm Device Compatibility

Make sure:

*   You’re using the latest version of Zwift.
    
*   You’re using a supported device to run Zwift.
    
*   Your Zwift Ride has the latest firmware installed.
    
*   Your trainer is compatible with the Zwift Ride.
    
*   Your Zwift Ready or Zwift Cog Compatible trainer has the latest firmware installed.
    

## Check Trainer Connection Type

*   Supported connection methods vary by trainer and may include Bluetooth, Zwift Companion Bridge, Ethernet, Wi-Fi, or USB. ANT+ doesn't support virtual shifting.
    
*   Bluetooth and Zwift Companion Bridge support virtual shifting on all compatible trainers. If you're using another connection method and virtual shifting isn't available, try pairing over Bluetooth or Zwift Companion Bridge.
    
*   If you’re using an ANT+ dongle, try removing it to simplify the setup.
    

## Check for Connection Conflicts

Make sure:

*   Zwift Ride isn’t already connected to another app or device.
    
*   Any apps that may connect to Zwift Ride are closed.
    
*   Unused Bluetooth (BLE) devices nearby are turned off or removed from the area.
    

## Check Internet and Battery Status

Make sure:

*   Your internet connection is working.
    
*   Your Zwift Ride is powered on.
    
*   Your Zwift Ride is charged.
    
*   Your Zwift Ride is near the device running Zwift.
    

## Related Articles

*   [Checking Your Game Version](https://support.zwift.com/checking-your-game-version-H1wddkVR8)
    
*   [Supported Devices to Run Zwift](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB)
*   [Zwift Ride Smart Frame Trainer Compatibility](https://support.zwift.com/en_us/zwift-ride-smart-frame-trainer-compatibility-ByuZ01ps0)
*   [Updating Your Zwift Ride Firmware](https://support.zwift.com/en_us/updating-your-zwift-ride-firmware-Hyw4xGzU0)
    
*   [Zwift Ready and Zwift Cog Compatible Trainers](https://support.zwift.com/en_us/zwift-ready-and-zwift-cog-compatible-trainers-r1x1sNas0)
*   [Zwift Ride LEDs](https://support.zwift.com/en_us/zwift-ride-leds-rkFcZzMUC)
    
*   [Virtual Shifting FAQ](https://support.zwift.com/virtual-shifting-faq-r16UiRFlT)
    
*   [Issues with Your Internet Connection](https://support.zwift.com/issues-with-internet-connection-HyKyrf3pH)
    
*   [Using the Zwift Companion App as a Bridge](https://support.zwift.com/en_us/using-the-zwift-companion-app-as-a-bridge-ByAnUzlLj)
    

Ride On.

\-The Team at Zwift