# Zwift Play Connection Issues

> If your Zwift Play isn't connecting to Zwift or virtual shifting isn't working, check the items below...

Source: https://support.zwift.com/en_us/zwift-play-connection-issues-SJLl_uUU3

Last updated: 2026-09-28T23:03:25.553Z

# Zwift Play Connection Issues

If your Zwift Play isn’t connecting to Zwift or virtual shifting isn’t working, check the items below.

## Confirm Device Compatibility

Make sure:

*   You’re using the latest version of Zwift.
    
*   You’re using a supported device to run Zwift.
    
*   Your Zwift Play has the latest firmware installed.
    
*   Your Zwift Ready or Zwift Cog Compatible trainer has the latest firmware installed.
    

## Check Trainer Connection Type

*   Supported trainer connection methods vary and may include Bluetooth, Zwift Companion Bridge, Ethernet, Wi-Fi, USB, or ANT+. Virtual shifting isn’t supported when your trainer is connected through ANT+.
    
*   Bluetooth and Zwift Companion Bridge support virtual shifting on all compatible trainers. If you're using another connection method and virtual shifting isn't available, try pairing over Bluetooth or Zwift Companion Bridge.
    
*   If you’re using an ANT+ dongle, try removing it to simplify the setup.
    

## Check for Connection Conflicts

Make sure:

*   Zwift Play isn’t already connected to another app or device.
    
*   Any apps that may connect to Zwift Play are closed.
    
*   Unused Bluetooth (BLE) devices nearby are turned off or removed from the area.
    

## Check Internet and Battery Status

Make sure:

*   Your internet connection is working.
    
*   Your Zwift Play is powered on.
    
*   Your Zwift Play is charged.
    
*   Your Zwift Play is near the device running Zwift.
    

## Related Articles

*   [Checking Your Game Version](https://support.zwift.com/checking-your-game-version-H1wddkVR8)
    
*   [Supported Devices to Run Zwift](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB)
*   [Updating Your Zwift Play Firmware](https://support.zwift.com/en_us/updating-your-zwift-play-firmware-ryBfQDIIh)
    
*   [Zwift Ready and Zwift Cog Compatible Trainers](https://support.zwift.com/en_us/zwift-ready-and-zwift-cog-compatible-trainers-r1x1sNas0)
*   [Zwift Play LEDs](https://support.zwift.com/en_us/zwift-play-leds-SJAJPOUU3)
    
*   [Virtual Shifting FAQ](https://support.zwift.com/virtual-shifting-faq-r16UiRFlT)
    
*   [Issues with Your Internet Connection](https://support.zwift.com/issues-with-internet-connection-HyKyrf3pH)
    
*   [Using the Zwift Companion App as a Bridge](https://support.zwift.com/en_us/using-the-zwift-companion-app-as-a-bridge-ByAnUzlLj)
    

Ride On.

\-The Team at Zwift