Zwift Play Connection Issues

Things like nearby devices, outdated firmware, or wireless network strength can impact connections between your Zwift Play and Zwift. Here's a few things to check that might help you troubleshoot:

Check out our article for info on your Zwift Play LEDs.

  • You have the latest version of Zwift installed on your device.

  • You're using a supported device to run Zwift.

  • You have the latest firmware on your Zwift Play.

  • You have the latest firmware on your Zwift Ready or Zwift Cog Compatible trainer.

  • If you're using the Zwift Play to access virtual shifting, ensure your Zwift Ready or Zwift Cog Compatible trainer is paired over Bluetooth.

    Your trainer must be paired over Bluetooth, and not ANT+, to access virtual shifting.

  • If you have an ANT+ dongle is installed, try removing the ANT+ dongle to simplify the configuration.

  • Your Zwift Play isn't already paired with another application—the Zwift Play can only connect to one device at a time.

    • Close any other applications the Zwift Play could be pairing to.

    • Turn off or remove any other Bluetooth (BLE) devices from the area.

      Check out our article for more BLE or ANT+ troubleshooting.

  • Your internet connection is operational.

  • Your Zwift Play is charged and powered on.

  • Your Zwift Play is near the device running Zwift.

Reconnecting Your Zwift Play

Follow the steps below if your controller is losing connection during a ride:

  1. Select MENU then Pair to open the PAIRED DEVICES screen.

  2. Select the CONTROLS tile.

  3. Select each controller to unpair.

  4. When both the left and right controllers display in the SEARCHING... window select one controller and wait for 10 seconds.

  5. Select the other controller and wait for 10 seconds.

  6. Select CLOSE.

  7. Select OK and then BACK to return to your ride.

Ride On.

-The Team at Zwift