# Zwift Hub Connection Issues

> Things like nearby devices, outdated firmware, or wireless network strength can impact connections between your Zwift Hub and Zwift. Here's a few things...

Source: https://support.zwift.com/en_us/zwift-hub-connection-issues-ryjHDTWpq

Last updated: 2024-12-11T21:21:06.777Z

# Zwift Hub Connection Issues

Things like nearby devices, outdated firmware, or wireless network strength can impact connections between your Zwift Hub and Zwift. Here's a few things to check that might help you troubleshoot:

Check out our article for info on your [Zwift Hub LED's](https://support.zwift.com/en_us/zwift-hub-leds-BkTXpK5ys) for info on your Zwift Hub LEDs.

*   You have the [latest version of Zwift](https://support.zwift.com/checking-your-game-version-H1wddkVR8) installed on your device.
    
*   You're using a [supported device](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB) to run Zwift.
    
*   You have the [latest firmware](https://support.zwift.com/en_us/updating-your-zwift-hub-firmware-ByJG2Y9Jj) on your Zwift Hub.
    
*   Your Zwift Hub isn't already paired with another application—the Zwift Hub can only connect to one device at a time.
    
    *   Close any other applications the Zwift Hub could be pairing to.
        
    *   Turn off or remove any other Bluetooth (BLE) devices from the area.
        
        Check out our article for more [BLE or ANT+ troubleshooting](https://support.zwift.com/en_us/ble-and-ant-interference-troubleshooting-tips-ryUhOTnzH).
        
*   Your [internet connection is operational](https://support.zwift.com/issues-with-internet-connection-HyKyrf3pH).
    
*   Your Zwift Hub is plugged in and powered on.
    
*   Your Zwift Hub is near the device running Zwift.
    
*   If you're connecting with ANT+, you're using a high-quality branded ANT+ dongle.
    
    You can purchase an ANT+ bundle from the [Zwift Shop.](https://us.zwift.com/collections/cycling-gear/products/ant-bundle)
    

Ride On.

\-The Team at Zwift