# Virtual Shifting Issues

> If virtual shifting isn't working as expected, work through the following steps...

Source: https://support.zwift.com/en_us/virtual-shifting-issues-SJkxRUlXa

Last updated: 2026-07-22T23:00:32.781Z

# Virtual Shifting Issues

If virtual shifting isn't working as expected, work through the following steps.

## Things to Know

*   Virtual shifting requires the latest version of Zwift, the latest firmware for your trainer and compatible controller, a supported trainer connetion, and a connected Zwift Ride, Zwift Click, or Zwift Play.
    
*   Supported connection methods vary by trainer and may include Bluetooth, Zwift Companion Bridge, Ethernet, Wi-Fi, or USB. ANT+ doesn't support virtual shifting.
    
*   Virtual shifting is only available during free ride segments in a workout.
    

## Resolution

1.  Verify your device is supported.
    
    *   Confirm the device you're using to run Zwift is supported.
        
2.  Update Zwift.
    
    *   Make sure you're using the latest version of Zwift.
        
3.  Check trainer compatibility.
    
    *   Verify your trainer is Zwift Ready or Zwift Cog Compatible and supports virtual shifting.
        
4.  Update your trainer.
    
    *   Refer to your manufacturer's guidelines to install the latest firmware for your trainer.
        
5.  Verify your trainer connection.
    
    *   Make sure your trainer isn't paired over ANT+, and make sure it's connected under **RESISTANCE** on the **PAIRED DEVICES** screen.
        
6.  Verify your virtual shifting controller.
    
    *   Make sure your Zwift Click, Zwift Play, or Zwift Ride is paired under **CONTROLS** on the **PAIRED DEVICES** screen and has the latest firmware installed.
        
7.  Check your virtual shifting settings.
    
    *   In the in-game Settings menu, make sure virtual shifting is enabled under the Hardware category.
        
8.  Check your internet connection.
    

## Related Articles

*   [Virtual Shifting FAQ](https://support.zwift.com/en_us/virtual-shifting-faq-r16UiRFlT)
    
*   [Checking Your Game and Launcher Version](https://support.zwift.com/en_us/checking-your-game-and-launcher-version-H1wddkVR8)
    
*   [Updating Zwift](https://support.zwift.com/en_us/updating-zwift-S1nAmInTS)
    
*   [Zwift Ready and Zwift Cog Compatible Trainers](https://support.zwift.com/en_us/zwift-ready-and-zwift-cog-compatible-trainers-r1x1sNas0)
    
*   [Issues with Internet Connection](https://support.zwift.com/issues-with-internet-connection-HyKyrf3pH)
    
*   [In-Game Settings for Cycling](https://support.zwift.com/en_us/in-game-settings-for-cycling-Hy_tSDDnt)
    

Ride On.

\-The Team at Zwift