# Resetting Your Game Preferences

> If Zwift isn’t working as expected—such as issues with device pairing, display, or audio—you can reset your game preferences if you're running Zwift on a...

Source: https://support.zwift.com/en_us/resetting-your-game-preferences-Syem2NvlP

Last updated: 2026-05-14T00:51:35.959Z

# Resetting Your Game Preferences

If Zwift isn’t working as expected—such as issues with device pairing, display, or audio—you can reset your game preferences if you're running Zwift on a computer. This restores default settings the next time you launch Zwift.

## Reset Preferences on Mac

To reset your Zwift preferences on a Mac, complete these steps:

1.  Close Zwift.
2.  Open **Finder**.
3.  Select **Documents**.
4.  Select **Zwift**.
5.  Delete the following files:
    *   knowndevices.xml
    *   prefs.xml

## Reset Preferences on Windows (PC)

1.  Close Zwift.
    
2.  Locate the **Z** icon in the notification area of the taskbar.
    
    *   If needed, select **˄** to show hidden icons.
        
3.  Right-click the **Z** icon and select **Open Logs Folder**.
    
4.  In the file path at the top of the window, select **Zwift**.
    
5.  Delete the following files:
    *   knowndevices.xml
    *   prefs.xml

## Things to Know

*   Resetting your preferences doesn’t delete your activities, workouts, or account data.
    
*   If you're experiencing similar issues on a mobile device, try uninstalling then reinstalling Zwift.
    

## Related Articles

*   [Reinstalling Zwift](https://support.zwift.com/en_us/re-installing-zwift-BymCF82TH)
    

Ride On.

\-The Team at Zwift