Not Moving In-Game
If you find that your avatar isn't moving in-game, and you've got a zPower setup (ANT+ or BLE speed sensor plus a trainer), it's likely for one of the following reasons:
| Problem | Resolution/Description |
|---|---|
| Trainer not Selected After Pairing Speed Sensor | After you pair your speed sensor on the pairing screen, you need to select the trainer you're using from the next menu. |
| Your ANT+/BLE Signal is Receiving Interference | If your speed or cadence sensor is unable to send data to your computer/Zwift, then you won't move. While you may use a cadence sensor with zPower, it's not required. |
| Speed Sensor isn't Set Up Properly | If you have a magnet-based sensor—but the two aren't set up in proper alignment—you can spin without your efforts actually registering. Check that the magnet and sensor are facing each other and close enough together that when you spin the wheel by hand you get a reading on the pairing screen. You should also make sure that nothing changes when you put your bike under load. We've heard of cases where putting out a big effort causes the sensors to go out of alignment due to the trainer, bike frame, or tire shifting positions. |
| Using ANT+ Sensors Without a USB2 ANT+ Dongle | If you're trying to pair with ANT+ sensors and you ever see a No ANT+ dongle found message when you start Zwift, it could mean your ANT+ dongle is not the correct model. For the best results, we suggest picking up a new dongle. |
| Speed Sensor Battery is Dead | Try replacing the batteries. Zwift needs to send signals several times a second, so a battery can still seem functional on other devices like a bike computer, but be at too low of a level for Zwift. |
| Free Trial has Expired | If you're Zwifting on a free trial, it may have expired. |
If you still can't get moving after trying the steps above—it's possible your hardware may be faulty. If you have a bike computer available, you might want to try using it to test your hardware’s functionality.
If your hardware works with your bike computer, it's possible there's a compatibility issue with Zwift. If you’re still stuck, feel free to reach out to us—we are here to help!
Ride On.
-The Team at Zwift
