# Missing Zwift Folder or Files

> Follow the steps below to locate your Zwift folder and files (such as Activities, Logs, or Workouts) on your computer...

Source: https://support.zwift.com/en_us/missing-zwift-folder-or-files-r1YWJU_I

Last updated: 2026-05-13T22:58:56.540Z

# Missing Zwift Folder or Files

Follow the steps below to locate your Zwift folder and files (such as Activities, Logs, or Workouts) on your computer.

## Possible Causes

*   Hidden folders are not visible.
    
*   Zwift folder moved to a network location instead of your local PC.
    
*   You’re not using an administrator account.
    
*   Your administrator account username contains special characters (symbols or punctuation).
    
*   Folder access or permissions are restricted.
    

## Resolution

Follow these steps in order. Check if you can see your folder/files after each step.

1.  Verify Zwift folder location.
    
    *   Make sure Zwift is installed on your local PC, not a network folder. On work or managed computers, files may be stored on a network location that isn’t always available.
        
    *   If your Zwift folder is located on a network folder, uninstall and reinstall Zwift.
        
        Reinstalling Zwift deletes any custom workouts stored locally on your computer. Back up these files before you begin.
        
2.  Run Zwift as administrator.
    
    *   Right-click the Zwift file and select **Run as administrator**.
        
3.  Check your account username.
    
    *   Remove special characters from your administrator account username.
        
    *   Create a new administrator account without special characters.
        
4.  Check antivirus or security software.
    
    *   Make sure your antivirus software isn’t preventing Zwift from writing to your account folder.
        
    *   Allow Zwift through Controlled Folder Access if enabled (see [Microsoft documentation](https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034)).
        
    *   Add Zwift as an exclusion in Windows Security(see [Microsoft documentation](https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034)).
        

### Verify Folder Location

Mac

1.  Open **Finder**.
2.  Select **Go**\> **Home**.
3.  Open **Documents**.
4.  Open **Zwift**.
5.  Select the folder you need:
    *   Activities
    *   Logs
    *   Workouts

PC - New Location

Zwift began saving files to a new location on PC starting February 2026. Activity files created before this change remain in the previous location and were not moved to the new location.

1.  Open **File Explorer**.
    
2.  Navigate to: **C:**\\**Users**\\**<user.name>**\\**AppData**\\**Local**\\**Zwift**.
    
3.  If **AppData** isn't visible:
    
    *   Select **View** > **Show** > **Hidden items**
        
4.  Open the folder you need:
    *   **Activities**
    *   **Logs**
    *   **Workouts**

PC - Previous Location

1.  Open **File Explorer**.
    
2.  Navigate to:
    *   **Documents** > **Zwift**
    *   If using OneDrive: OneDrive\\Documents\\Zwift
3.  Open the folder you need:
    *   **Activities**
    *   **Logs**
    *   **Workouts**

Ride On.

\-The Team at Zwift