# Issues Updating Zwift Play Firmware

> If you've attempted to update your Zwift Play firmware and it failed, here's some things to try: - Verify in your app store that you're using the latest...

Source: https://support.zwift.com/en_us/issues-updating-zwift-play-firmware-B1lqPOI83

Last updated: 2025-01-27T20:51:07.502Z

# Issues Updating Zwift Play Firmware

If you've attempted to update your Zwift Play firmware and it failed, here's some things to try:

*   Verify in your app store that you're using the latest version of the Zwift Companion app.
    
    *   If there's an option to update Zwift Companion in your app store, please update and then retry updating the firmware.
        
*   Restart the device running the Zwift Companion app.
*   Ensure your Zwift Play isn't paired to any other device.
    
    The LED will flash blue when ready to pair, if the LED is solid blue, the Zwift Play is already paired to a device. Check out our article for more info on [Zwift Play LED's](https://support.zwift.com/en_us/zwift-play-leds-SJAJPOUU3) .
    
*   Ensure Bluetooth is enabled on the device running the Zwift Companion app.
    
*   Ensure you've given the Zwift Companion app permissions to access Bluetooth on your device.
    
*   Ensure the device running the Zwift Companion app is fully charged or is plugged into AC power.
    
*   Ensure the device running the Zwift Companion app is within five feet of the Zwift Play.
    
*   Ensure the screen doesn't timeout on the device running the Zwift Companion app during the firmware update process.
    
*   Force close the Zwift Companion app, then retry updating the firmware.
    
    Don't uninstall and reinstall the Zwift Companion app.
    

Still have questions? Feel free to [reach out](https://www.zwift.com/contact-us)—we're here to help!

Ride On.

\-The Team at Zwift