# Issues Installing Zwift

> If you can’t install Zwift, start by confirming your device is supported, see Supported Devices to Run Zwift. Then follow the steps for your device type...

Source: https://support.zwift.com/en_us/issues-installing-zwift-rkShvTnfr

Last updated: 2026-05-14T00:42:36.188Z

# Issues Installing Zwift

If you can’t install Zwift, start by confirming your device is supported, see [Supported Devices to Run Zwift](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB). Then follow the steps for your device type below.

Avoid using work or school-issued devices if possible. These often have restrictions that can block installation.

## Computer

Try the following steps.

### Check Storage and Installer

1.  Check your computer has at least 5 GB of free storage space.
    
2.  Download the latest installer from [Zwift.com](https://zwift.com/download).
    
3.  If you’ve downloaded Zwift before, delete the old installer file and download it again.
    

### Check Permissions

1.  Make sure you’re using an administrator account on your device.
    

### Check Network and Connectivity

1.  Turn off any active VPN or proxy service during installation.
    
2.  If you’re on a work or school network, switch to a personal network.
    
3.  Try downloading the installer using a different browser.
    
4.  If the download fails repeatedly, try using a private/incognito browser window.
    

### Check Security Software

1.  Make sure your antivirus software or firewall isn’t blocking Zwift.
    

### Check File Storage Location

1.  Make sure your AppData, Documents, and Downloads folders are stored locally (not on a network drive).
    
2.  If you use cloud storage (such as OneDrive or Dropbox), pause syncing during installation.
    

### PC

If installation still fails on a Windows device after trying the above steps, try the following:

1.  Check your Zwift username. If it contains a single character or special character (symbols or punctuation), update it.
    
2.  Confirm your AppData, Downloads, and Documents folders are in their default locations.
    

## Mobile Device

1.  Connect to Wi-Fi. Zwift is over 100 MB and won’t install over data.
    
2.  Confirm your device has at least 4 GB of available storage space.
    

## Related Articles

*   [Reinstalling Zwift](https://support.zwift.com/en_us/re-installing-zwift-BymCF82TH)
    

Ride On.

\-The Team at Zwift