# Controls Not Working on Zwift Play

> Here's a few things to check if your Zwift Play controllers aren't responsive to button presses: - You're pressing the correct button for the function you...

Source: https://support.zwift.com/en_us/controls-not-working-on-zwift-play-rJHHdOLUh

Last updated: 2025-12-16T19:49:22.680Z

# Controls Not Working on Zwift Play

Here's a few things to check if your Zwift Play controllers aren't responsive to button presses:

*   You're pressing the correct button for the function you expect. Check out our article for on [using your Zwift Play](https://support.zwift.com/en_us/using-your-zwift-play-rkO3EZB3).
    
*   Your trainer is paired over Bluetooth or Wi-Fi if you're using [virtual shifting](https://support.zwift.com/en_us/virtual-shifting-faq-r16UiRFlT). 
    
*   Virtual shifting is enabled in your [in-game settings](https://support.zwift.com/en_us/in-game-settings-for-cycling-Hy_tSDDnt).
    
*   Your controllers are charged.
*   You have the [latest version](https://support.zwift.com/checking-your-game-version-H1wddkVR8) of Zwift installed on your device.
    
*   The device you're running Zwift on is [supported](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB).
    
*   You have the [latest firmware](https://support.zwift.com/en_us/updating-your-zwift-play-firmware-ryBfQDIIh) on your Zwift Play.
    
*   Your controllers are still connected to Zwift.
    
*   There are no other steering devices connected to Zwift, such as a smart bike.
    
*   Try powering off, then powering on the controllers.
    

Ride On.

\-The Team at Zwift