# Check Your Internet Connection Error

> There's a few reasons you might see a Check your Internet Connection error when you're signing into Zwift...

Source: https://support.zwift.com/en_us/check-your-internet-connection-error-SJtFv63fr

Last updated: 2026-01-29T21:47:12.485Z

# Check Your Internet Connection Error

There's a few reasons you might see a Check your Internet Connection error when you're signing into Zwift:

*   Your internet connection is down.
*   Zwift can't connect to our servers through your internet connection.
*   You're using a school or work computer.
*   Your account has a temporary password that needs to be changed.
*   Our servers are down ([check system status](https://status.zwift.com/ "here")).

## Troubleshooting

If you've received this error, first, you should try using a web browser or program that’s on the same network as Zwift to access the internet. If you're using a school or work computer, try switching to a personal computer instead and make sure you're running Zwift as an administrator. If this doesn’t work, there’s still a few more things to try. The next steps will vary on your specific situation, so proceed accordingly:

### I've Never Connected or My Network Changed Recently

If you've never been able to connect Zwift over the internet connection you're using, or if you've changed something on your network, keep these things in mind:

*   If you have a VPN or proxy, turn it off as it can block your connection to our servers.
*   Check your firewall. You may need to make an exception for Zwift to connect, especially if you're behind an enterprise-strength firewall.
    *   Be sure to check your modem and router—since they can also have a firewall that's preventing you from connecting to our servers.
*   If you're connecting through a router, try restarting your router—and if that doesn't help, try plugging in directly to your modem.
    
    Your router firewall should allow all incoming/outgoing TCP traffic on remote ports 443 and 3025, and all incoming/outgoing UDP traffic on remote port 3024.
    
*   If you still can't connect, you may want to consider using your mobile device as a WiFi hotspot and connecting to that as your internet source.
    

### I've Connected in the Past and My Network Hasn't Changed

If you've been able to connect to Zwift in the past and nothing related to your connection has changed—the problem could still be related to your network. It also could be related to our servers or your account. Try these steps:

1.  Restart your router.
    
    Check out our [troubleshooting](https://support.zwift.com/en_us/issues-with-internet-connection-HyKyrf3pH "article") article for more info on issues with internet connection.
    
2.  Restart your computer.
3.  Verify you can navigate to other websites through your internet browser.
    
    Pro tip: Try checking our [status page](https://status.zwift.com/ "page ") to see if there's a Zwift server outage.
    
4.  If your internet is working and the Zwift status is good, check is your [Zwift Dashboard](https://my.zwift.com/dashboard/dashboard "Zwift Dashboard") to see if you need to reset your password.
5.  If you still can't connect, you may want to consider using your mobile device as a WiFi hotspot and connecting to that as your internet source.

If you're still unable to sign in, the problem could be an unreported server outage, a problem specific to your computer setup—or something related to your account. In all of these cases, you should contact our [Community Support team](https://support.zwift.com/contact/ "Community Support team")—we’re here to help you out!

Ride On.

\-The Team at Zwift