# Can't Access Virtual Shifting Known Issue

> We're aware of an issue where Elite ® trainers can connect to Zwift over WiFi but virtual shifting does not work. 

Source: https://support.zwift.com/en_us/cant-access-virtual-shifting-known-issue-rJPZwyOke

Last updated: 2025-11-04T20:51:32.299Z

# Can't Access Virtual Shifting Known Issue

## Issue Summary

We're aware of an issue where Elite® trainers can connect to Zwift over Wi-Fi, but virtual shifting does not work.

## Workaround

To access virtual shifting on Zwift with an Elite trainer, please connect your trainer via Bluetooth Low Energy (BLE) or by [using the Zwift Companion app as a bridge](https://support.zwift.com/using-the-zwift-companion-app-as-a-bridge-ByAnUzlLj).

Ride On.

\-The Team at Zwift