# Zwift Ride FAQ

> What is Zwift Ride Smart Frame? Zwift Ride Smart Frame turns your Zwift Ready or Zwift Cog Compatible smart trainer into an always-ready indoor cycling setup...

Source: https://support.zwift.com/en_us/zwift-ride-faq-ByTCtW8SA

Last updated: 2026-07-14T01:58:47.662Z

# Zwift Ride FAQ

## Getting Started

What is Zwift Ride Smart Frame?

Zwift Ride Smart Frame turns your Zwift Ready or Zwift Cog Compatible smart trainer into an always-ready indoor cycling setup. It's designed for Zwift and is also compatible with ROUVY. For information about using Zwift Ride with ROUVY, including setup and troubleshooting, visit [ROUVY Support](https://support.rouvy.com/hc/en-us).

What is Zwift Ride with KICKR CORE 2?

Zwift Ride with KICKR CORE 2 is an all-in-one indoor cycling setup that includes a Zwift Ride Smart Frame and a smart trainer. It's designed to stay permanently set up, adjusts to fit a wide range of riders, and unlocks the full Zwift experience.

Can I use Zwift Ride with ROUVY?

Yes. Zwift Ride is compatible with ROUVY when paired with a compatible trainer. For information about setup, supported features, and troubleshooting, visit [ROUVY Support](https://support.rouvy.com/hc/en-us).

What trainers are compatible with Zwift Ride Smart Frame?

Zwift Ride Smart Frame requires a Zwift Ready or Zwift Cog Compatible smart trainer.

The Garmin® Tacx NEO 2, Tacx NEO 2SE, and Tacx NEO 3M aren't compatible with Zwift Ride.

## Purchasing

Where can I buy Zwift Ride?

Depending on your region, you can purchase Zwift Ride directly from Zwift or Wahoo:

**Zwift Ride Smart Frame**

*   [zwift.com](https://us.zwift.com/collections/all/products/zwift-ride-kickr-core?variant=45155409920256): United States, United Kingdom, and European Union.
    

**Zwift Ride with KICKR CORE 2**

*   [zwift.com](https://us.zwift.com/collections/all/products/zwift-ride-kickr-core?variant=45155409920256): United States, United Kingdom, and European Union.
    
*   [wahoofitness.com](http://wahoofitness.com/): Australia, Canada, European Union, Japan, South Africa, United Kingdom, and United States.
    

How much is Zwift Ride?

  

Product

Region

Price

Zwift Ride Smart Frame

US

$799.99

 

EU

€799.99

 

UK

£749.99

Zwift Ride with KICKR CORE 2

US

$1,299.99

 

EU

€1,199.99

 

UK

£1,099.99

 

Australia

AUD $2,549.95

 

Canada

CAD $2,249.99

 

Japan

JPY ¥224,000

What is included when purchasing Zwift Ride?

The items you receive depend on which product you purchase. You can also purchase the [Zwift Ride Tablet Holder](https://us.zwift.com/collections/all/products/zwift-ride-tablet-holder?variant=45155457663232) separately.

Your shipment will arrive in multiple boxes.

**Zwift Ride Smart Frame includes:** Zwift Ride Smart Frame

*   Zwift Ride Smart Frame
    
*   Integrated handlebar controllers
    
*   Pedals
    
*   Thru axle
    
*   Frame key
    
*   Riser foot
    
*   Zwift Cog v2
    
*   Quick Start Guide
    

**Zwift Ride with KICKR CORE 2 includes:** 

*   Zwift Ride Smart Frame
    
*   Integrated handlebar controllers
    
*   Pedals
    
*   Thru axle
    
*   Frame key
    
*   Quick Start Guide
    
*   Wahoo KICKR CORE Zwift One.
    

## Setup

What does the Riser Foot do? Do I need it?

The riser foot keeps the frame level when used with certain trainers.

What equipment do I need to set up my Zwift Ride Smart Frame?

Everything needed to assemble your Zwift Ride Smart Frame is included in the box. If you need to install Zwift Cog onto a trainer, you'll also need a chain whip and lockring tool.

You'll also need the 142 mm thru-axle adapters supplied with your trainer. If you're missing them, contact your trainer manufacturer.

How do I set up my Zwift Ride Smart Frame?

See our [setup article](https://support.zwift.com/setting-up-your-zwift-ride-B1nkgMG8A) or [how-to videos](https://us.zwift.com/pages/zwift-ride-setup) for assembly instructions.

If you're setting up Zwift Ride for use with ROUVY, visit [ROUVY Support](https://support.rouvy.com/hc/en-us) for platform-specific setup guidance.

Can I set up Zwift Ride Smart Frame by myself?

Yes. Zwift Ride Smart Frame is designed to be assembled by one person. Because the frame weighs 17 kg (38.4 lb), you may want assistance when lifting it.

## Using Zwift Ride

Are the controllers on Zwift Ride Smart Frame the same as Zwift Play?

Zwift Ride controllers include all the functionality of Zwift Play, plus an additional shift button, larger steering and braking paddles, and an extra programmable button.

Controller functionality in ROUVY may differ. See [ROUVY Support](https://support.rouvy.com/hc/en-us) for the latest information.

How does Zwift Ride Smart Frame connect to Zwift?

Zwift Ride Smart Frame connects wirelessly to Zwift. Supported connection methods vary by trainer and may include Bluetooth, Zwift Companion Bridge, Ethernet, Wi-Fi, or USB. ANT+ doesn't support virtual shifting. Your trainer will need to pair separately to provide power, smart resistance, and cadence data.

Does Zwift Ride Smart Frame only work with Zwift?

No. Zwift Ride Smart Frame is compatible with both Zwift and ROUVY when paired with a compatible trainer.

For information about using Zwift Ride with ROUVY, including setup, supported features, and troubleshooting, visit [ROUVY Support](https://support.rouvy.com/hc/en-us).

Can I swap out the pedals and/or saddle on Zwift Ride Smart Frame?

Yes. Both the pedals and saddle can be replaced. Your saddle must use standard 7 mm round rails. Check with the saddle manufacturer if you're unsure which rail size it uses.

Can I replace or adjust the crank to use a different crank arm length?

Yes. You can install [Zwift Ride Adjustable Crank Arms](https://us.zwift.com/collections/training-accessories/products/zwift-ride-adjustable-crank-arms?variant=46483964494080).

What are the Zwift Ride Adjustable Crank Arms?

Zwift Ride Adjustable Crank Arms are designed for riders who've had a professional bike fit and want more flexibility when dialing in their riding position.

We don't recommend purchasing them solely because multiple riders of different heights use the same Zwift Ride.

What accessories are compatible with Zwift Ride Smart Frame?

[Zwift Ride Tablet Holder](https://us.zwift.com/collections/all/products/zwift-ride-tablet-holder?variant=45155457663232) is available separately and keeps your compatible tablet within easy reach. You can also pair Zwift Click.

I already have a Zwift Play or Zwift Click, can I use them as well?

Yes. You can connect Zwift Click or Zwift Play controllers in addition to the integrated Zwift Ride controls.

## Specifications

How heavy is Zwift Ride Smart Frame?

Zwift Ride Smart Frame weighs 17.4 kg (38.4 lbs).

What is the maximum and minimum rider size for using Zwift Ride Smart Frame?

Zwift Ride Smart Frame is recommended for riders within the following range:

 

Measurement

Recommended

Minimum height

5 ft (152 cm)

Maximum height

6 ft 6 in (198 cm)

Maximum rider weight

265 lb (120 kg)

Which saddle does the Zwift Ride Smart Frame come with?

Zwift Ride Smart Frame comes with a unisex short-nose saddle.

## Orders and Warranty

When will my order ship?

Typical shipping times for orders placed Monday through Friday are:

  

Region

Processing

Standard Shipping

US

1–3 business days

3–5 business days

UK

1–3 business days

3–5 business days

EU

1–3 business days

3–5 business days

Your order ships in multiple boxes. Each box has its own tracking number and may arrive separately.

Your Zwift Ride Smart Frame ships in multiple boxes, each box has its own tracking number and each box may arrive separately.

What is the warranty on Zwift Ride Smart Frame?

See our [Warranty Information](https://support.zwift.com/en_us/categories/warranties-S1iZdPceg) article for complete waranty details.

What is the return policy for Zwift Ride Smart Frame?

Zwift Ride can be returned up to 30 days from the date you receive it in accordance with the [Zwift Return Policy](https://support.zwift.com/en_us/categories/warranty-S1iZdPceg).

To receive a refund, you must return all components included with your purchase, including the frame, handlebars, and trainer (if applicable). We also recommend keeping the original packaging in case you decide to return your Zwift Ride.

## Related Articles

*   [Zwift Ready and Zwift Cog Compatible Trainers](https://support.zwift.com/en_us/zwift-ready-and-zwift-cog-compatible-trainers-r1x1sNas0)
    
*   [Zwift Ride Parts Locations](https://support.zwift.com/en_us/zwift-ride-parts-locations-r11_altvWe)
    
*   [Supported Devices to Run Zwift](https://support.zwift.com/en_us/supported-devices-to-run-zwift-H1Cj9QbeB)
    
*   [Returning an Item](https://support.zwift.com/en_us/returning-an-item-B1xaGfMRQ)
    

Ride On.

\-The Team at Zwift
