# Zwift Click Connection Issues

> If your Zwift Click isn't connecting to Zwift or virtual shifting isn't working, check the items below...

Source: https://support.zwift.com/en_us/zwift-click-connection-issues-ry8cfY2Za

Last updated: 2026-07-08T22:36:34.077Z

# Zwift Click Connection Issues

If your Zwift Click isn’t connecting to Zwift or virtual shifting isn’t working, check the items below.

## Confirm Device Compatibility

Make sure:

*   You’re using the latest version of Zwift.
    
*   You’re using a supported device to run Zwift.
    
*   Your Zwift Click has the latest firmware installed.
    
*   Your Zwift Ready or Zwift Cog Compatible trainer has the latest firmware installed.
    

## Check Trainer Connection Type

*   Supported connection methods vary by trainer and may include Bluetooth, Zwift Companion Bridge, Ethernet, Wi-Fi, or USB. ANT+ doesn't support virtual shifting.
    
*   Bluetooth and Zwift Companion Bridge support virtual shifting on all compatible trainers. If you're using another connection method and virtual shifting isn't available, try pairing over Bluetooth or Zwift Companion Bridge.
    
*   If you’re using an ANT+ dongle, try removing it to simplify the setup.
    

## Check for Connection Conflicts

Make sure:

*   Zwift Click isn’t already connected to another app or device.
    
*   Any apps that may connect to Zwift Click are closed.
    
*   Unused Bluetooth (BLE) devices nearby are turned off or removed from the area.
    

## Check Internet and Battery Status

Make sure:

*   Your internet connection is working.
    
*   Your Zwift Click is powered on.
    
*   Your Zwift Click battery isn’t low. The LED on the Zwift Click flashes orange when the battery needs to be replaced.
    
*   Your Zwift Click is near the device running Zwift.
    

## Related Articles

*   [Checking Your Game Version](https://support.zwift.com/checking-your-game-version-H1wddkVR8)
    
*   [Supported Devices to Run Zwift](https://support.zwift.com/supported-devices-to-run-zwift-H1Cj9QbeB)
*   [Updating Your Zwift Click Firmware](https://support.zwift.com/en_us/updating-your-zwift-click-firmware-B1IdjkGW6)
*   [Zwift Ready and Zwift Cog Compatible Trainers](https://support.zwift.com/en_us/zwift-ready-and-zwift-cog-compatible-trainers-r1x1sNas0)
*   [Zwift Click LEDs](https://support.zwift.com/zwift-click-leds-HJoU3Smp)
    
*   [Virtual Shifting FAQ](https://support.zwift.com/virtual-shifting-faq-r16UiRFlT)
    
*   [Issues with Your Internet Connection](https://support.zwift.com/issues-with-internet-connection-HyKyrf3pH)
    
*   [Using the Zwift Companion App as a Bridge](https://support.zwift.com/en_us/using-the-zwift-companion-app-as-a-bridge-ByAnUzlLj)
    

Ride On.

\-The Team at Zwift